1. Be aware of the 3 things every Customer wants when it comes to your Customer service
- Want to be heard
- Want to be understood
- Want to be cared for and made to feel important
2. S. E. C
- Smile
- Eye Contact
- Comment
3. Listen to your Customer
4. Empathize with your Customer when they are having issues-5. Create solutions for your clients issues
6. Clarify the situation with your client or customer
7. Follow up with ALL of your clients and customers
- Follow up with a telephone call
- E-mail ‘Thank you’s!’
- Drip Campaign: (1) Invite customers to events, (2) Send them coupons, (3) Send them ‘white papers’ that show \case a problem your client/customer maybe having or that is a challenge in their industry
For more information or to get started with Call 24 Communications, Inc. please reach out to Scott Zimmerman at 1-888-9Call24.