Technology

Call24 Communications, Inc.

Uses the latest answering service for small business technology and it impacts the quality of every call in a positive way. From the way your calls are handled to the way important data is collected, we prioritize new methodologies. Call24 Communications employs an updated Windows-based Call Management Center and other advanced call-routing technologies which allow us to bring your business:

Let Call24 Communications Answering Services help your business with scheduling allowing you more time to focus on customers.

• Advanced scripting functionality with both menu and response-based prompt routing to accommodate even the most complex accounts with the utmost speed and efficiency.

• Call Routing and Management capabilities for the optimal use of Call24’s resources.
• Web-Based Workstations allows Call24 Agents access to the Internet enabling them to quickly collect and process important information during calls.
• HIPAA Compliant Messaging means your messages are always secure.
• Unique message delivery options customized for your company’s needs.
• Professional Agents trained continually to ensure efficiency on every call.
• Custom VoiceMail configurations.
• Order taking efficiency with system integrations.
• Powered in part by Amtelco software solutions to provide the best service and reliability.
• With the use of Amtelco’s powerful ACD coupled with the most robust call distribution/skill-based routing Call24 is able to meet unique call handling requests.