Call Technology » Voice Logger

Call 24 Communications, Inc has a state of the art 20 track recorder. This is used to record all the calls that come into Call 24. We use the voice logger mainly for the purpose of training. During the training we can play a call that was handled correctly so the trainee can hear proper call educate We have found that an operator who can hear how they sound and hear the interaction between them and the caller has a much better understand of how we actually come across to the general public.

The system is used for the occasional wrong number or a “he said she said” situation. On more then one occasion clients who needed audio copy of a message for legal reason were very pleased to know we could provide that for them. We keep the recording for about 45 days before recording over the tapes.