»Call Technology

The call center/answering service industry has changes greatly since we started in 1977. We started with 2 switchboard. We now have the leading edge call center technology. There is a mainframe computer, email capabilities, internet connections, and much more to efficiently serve you. With all of this technology, The types of calls we can take is only limited by your imagination. Our Services include but not limited to: standard answering service, Order take, Scheduling (on line or in appointment books), and voicemail.

Answering Service

Electronic Video Exchange, otherwise known as EVE is the computerized system we use to answer and server your callers.

Some of the capabilities EVE provides us are:

• Speed dial
• Directories for on call schedules
• Customized message templates
• Custom “auto answer”
• Alpha paging
• Patching
• Automatic faxing a pre set times
• A faxed message saying “no messages” if you have a none
• Call splits to separate the more complex calls from newer operators

Order taking

Call 24 Communications uses a system which is a free style order taking, database program. You control the amount of information we gather from your caller. Our only limitation is your imagination.

What can be done on each call:

• Calculate the shipping, tax, totals
• Brochure request
• Credit Card processing
• Pick Pack and Ship Slip
• Make an Invoice to send out
• Inventory Controls
• Up sell/Cross sell
• Plus much more…..

Scheduling

We can do appointment scheduling. Some of our clients have appointment books and we set the appointments as if we are in your office. We are proud to announce the ability to do “on line appointment setting”. So in real time you can make an appointment at the same time we are without the clumsiness of an appointment book.

Voicemail

The Voicemail may be used in a variety of different ways. You can use it as a traditional messaging system or as elaborate as a voicemail with an operator assist for emergencies. The Voice Mail has the ability to work in concert with our live operators. This is what we call “Voice Mail with operators assist”. This feature allows the financial savings of using a voicemail system with the security for your clients knowing you are always available to them.