Call Technology » Eve

Electronic Video Exchange, otherwise known as EVE. EVE is manufactured by Amtelco. Amtelco is the leader in call center call technology. All the messages are captured in a main frame computer. Each of our clients are given a phone number, (a D.I.D number, direct inward dial). Most clients call forward their existing business number to the number given. If you are a new company you can publish the number given to you. Each account has up to 8 pages of information for the operators to properly handle your calls. Every account has their own unique answer phrase so your callers know they have reached the people they are calling.

Our Voicemail system is integrated into the EVE system. A Benefits of this integration is “custom auto answer”. This is a recording stating who they have reached and lets them know an operator will be with them shortly. If we cannot get to the call within 2 rings it goes to the “custom auto answer”. Many offices use the “auto answer” as a tool. To give office hour or general information for the callers. If the recording gives enough information to your caller and they do not come to an operator, there is no charge for the call.

Some of the capability EVE provides us are:

• Speed dial
• Directories for on call schedules
• Customized message templates
• Custom “auto answer”
• Alpha paging
• Patching
• Automatic faxing a pre set times
• A faxed message saying “no messages” if you have a none
• Call splits to separate the more complex calls from new operators

Eve as a whole is designed to quickly and efficiently work through calls. Giving the operators the most important information to handle the call properly in a neat and organized fashion.