Our Call Services » Answering Service

Call 24 Communications, Inc core business is and always will be Answering Service. Call 24 Communications, Inc started in 1977 started with 2 switchboards. We now have leading edge call center technology. There is a mainframe computer, email capabilities, internet connections, and much more to efficiently serve you. The name of the Computer system that handles all of the calls is called Electronic Video Exchange, otherwise known as EVE. Amtelco is the leader in call center and call technology. All the messages are captured in a main frame computer. Each of our clients are given a phone number, (a D.I.D number, direct inward dial). Most clients call forward their existing business number to that number. If you are a new company you can publish the number. Each account has up to 8 pages of information for the operators to properly handle your calls. Every account has their own unique answer phrase so your callers know they have reached the people they are calling.

Our Voicemail system is integrated into the EVE system. One of the Benefits of this integration is the “custom auto answer”. If we cannot get to the call within 2 rings it goes to “custom auto answer”. This is a recording that you can record if you would like to. Its usually will state who the caller has reached and lets them know an operator will be with them shortly. Many offices use the “auto answer” as a tool. Such as to give office hours or general information for the callers. If the recording gives enough information to your caller and they do not come to an operator, there is no charge for the call.

Some of the many capability Eve provides us are:

• Speed dial
• Directories for on call schedules
• Customized message templates
• Custom “auto answer”
• Alpha paging
• Patching
• Automatic faxing a pre set times
• A faxed message saying “no messages” if you have a none
• Voicemail message retrieval
• Call splits to separate the more complex calls from new operators

After the calls are handled, we have several different ways to give you your messages. Many clients have us fax or e mail them. This can be set up automatically to send them art specified times. You can “check in” and request your messages to be faxed/e mail. Another way to pick up messages is on a voice mail. We call this Voicemail message retrieval. The operators take the calls live but instead of you calling in and having an operator read the message, we put the message on a voicemail. You call into the voicemail and pick them up at your leisure. This helps to speed up the check in time for both you and the operators.

Eve as a whole is designed to quickly and efficiently work through calls. Giving the operators the most important information to handle the call properly in a neat and organized fashion.